Privacy Policy

Cairns Coastal Therapeutic Massage and Counselling

Effective Date: 20 May 2026

At Cairns Coastal Therapeutic Massage and Counselling, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our massage and counselling services.

1. Who We Are

Cairns Coastal Therapeutic Massage and Counselling provides professional massage therapy and counselling services in Cairns, Queensland.

We are committed to maintaining the confidentiality, dignity, and privacy of all clients.

2. What Information We Collect

We may collect the following personal information:

Full name
Date of birth
Contact details (phone number, email address, residential address)
Emergency contact details
Health and medical history relevant to treatment
Treatment notes and session records
Payment and billing information
Appointment history
Information provided through enquiries, website forms, emails, or phone calls

For counselling services, sensitive personal information may also be collected where relevant to your care and wellbeing.

3.. How We Collect Information

We collect personal information when you:

Make an appointment
Complete intake or consent forms
Contact us by phone, email, website, or social media
Attend treatment sessions
Subscribe to newsletters or updates
Provide information during consultations

Information may be collected electronically, in writing, or verbally.

4. Why We Collect Your Information

We collect and use your information to:

Provide massage and counselling services
Assess suitability and safety for treatment
Maintain accurate treatment records
Communicate regarding appointments and services
Process payments and invoices
Comply with legal and professional obligations
Improve our services and client experience

We only collect information reasonably necessary to provide our services safely and professionally.

5. Confidentiality of Health Information

Your personal and health information is treated as strictly confidential.

Session notes and health records are securely stored and only accessed by authorised personnel where necessary for service delivery or legal compliance.

Counselling discussions remain confidential except where disclosure is required or authorised by law, including situations involving:

Risk of serious harm to yourself or others
Mandatory reporting obligations
Court orders or lawful requests
Your written consent

6. Disclosure of Personal Information

We will not sell, rent, or trade your personal information.

Your information may only be disclosed to:

Health professionals involved in your care (with your consent)
Emergency services where necessary
Legal or regulatory authorities where required by law
Third-party service providers assisting with administration or IT systems under confidentiality obligations

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored:

In secure electronic systems
In password-protected software
In locked physical storage where applicable

While we take reasonable precautions, no method of electronic storage or transmission is completely secure.

8. Website and Online Services

Our website may collect limited information such as:

Browser type
Device information
Website usage statistics
Cookies and analytics data

This information helps improve website functionality and user experience.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Access and Correction

You may request access to your personal information or request corrections if you believe the information is inaccurate or incomplete.

Requests can be made using the contact details below.

We may require verification of identity before releasing information.

10. Retention of Records

Client records are retained in accordance with Australian legal, taxation, and professional record-keeping requirements.

When records are no longer required, they will be securely destroyed or de-identified.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Cairns Coastal Therapeutic Massage and Counselling
Trinity Beach, Queensland
Website: www.cairnscoastaltherapy.com.au
Email: mcilwrma1@gmail.com
Phone: 07 21160095